Social Media Support

 

 

Always listen to your customers and resolve issues real-time

 

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Are you listening to your customers on social media?

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Are you responding to customers real-time on social channels?

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How are you able to address the issue with right response on social channels?

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Are you able to stop the issues on social channels from snowballing?

Social Media Support

Social Media is the platform one can find an unhappy customer sharing their experiences to the entire world. More than half of the consumers are heading to social media to ask questions, report their concerns or appreciations.

Social Media Support enables you to get an immediate alert when anyone talks about your brand either positively or negatively. Not just that, it combs for keywords, analyzes the phrases, determines the sentiment and recommend a right response. This means, a customer support agent or a bot can respond to the post in real-time and ensure that the issue doesn’t snowball into a brand crisis.

Social Media Support Features

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Listen to your brand mentions anywhere on the social channels

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Sends real-time alerts to the customer support teamsPre-defined scripts and responses through bots

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Machine learning implementation to customize responses

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Seamless integration with CRM or ticketing systems

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Algorithms to understand natural language or slangs or sarcasm

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Identify sentiments of the comments

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Automatically imports responses from knowledge repository

Social Media Support Benefits

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Protect your brand reputation by responding in real-time

Improve customer engagement brand loyalty by showing that you are listening

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Improve the accuracy of responses through machine learning

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Trend analysis and insights into product performance

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Enhance your product features based on customer feedback

Reduce manpower overheads

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Automated responses avoids human intervention and costs

Faster responses with high accuracy

Get a demo and see how you can improve your customer support multi-fold

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Cingulariti -Total Customer Support Analytics

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