Are you still making your customers wait for the next available agent to take the call?
Are you still asking your customer to painstakingly key in the options?
Are your customers dropping out of the call as they did not find the right option?
Are you asking customers the same details all over again when the call?
No one likes IVR. Imagine your customer calls your support center and just states the problem instead of waiting for the next available agent or keying in the options. Speech Support listens and takes the best immediate action based on the issue – either transfer the call or a bot based response or to a self-service option. This means that customers get an immediate resolution with a zero-wait time on the phone.