WHY CINGULARITI?

 

CINGULARITI is an Omni Channel Artificial Intelligence bot platform that has enabled the BFSI Industry to have highly accurate and human-like conversations on both, structured and unstructured data. We have equipped our customers with solutions that enable seamless conversations using a single knowledge base across channels such as Speech, Chat, Email and Social Media.

SPEECH

Bot to precisely recognize and respond to customer queries on voice support

CHAT

Deliver a personalized experience and a real-time resolution through a bot

EMAIL

Improve the accuracy and response rates of your emails

SOCIAL MEDIA

Always listen to your customers and resolve issues real-time

USE CASE

 

CUSTOMER SUPPORT

  • Automated query resolutions and display schemes that interest the customer
  • Generate statements and provide transaction information on the go
  • Operational around the clock in a cost efficient manner
  • Enhance agent’s productivity by allowing more bandwidth for other tasks

USE CASE

 

SALES & MARKETING

  • Deliver personalized offers to customers based on the CRM data and life events
  • Increase conversion rates by bringing targeted products and services to the customer’s attention
  • Enabling cross selling & up selling

USE CASE

 

HUMAN RESOURCES

  • Place requests such as leave application, Edit/View personal details, View/Download payslips
  • Fetch compensation history and reimbursement slip submission without the human intervention
  • Provide automated responses to queries by candidates and support during hiring process

BENEFITS DELIVERED

Provide an intelligent, convenient and informed customer experience

A

Better customer service with faster response time

w

Automated processes to deliver accurate responses

1.5 times improved customer loyalty

}

Lower training time and cost

30-50% reduction in support costs

Insight to predict customer preferences and offer them better, personalized experience

ASK FOR A DEMO