Are you listening to your customers on social media?
Are you responding to customers real-time on social channels?
How are you able to address the issue with right response on social channels?
Are you able to stop the issues on social channels from snowballing?
Social Media Support
Social Media is the platform one can find an unhappy customer sharing their experiences with the entire world. More than half of the consumers are heading to social media to ask questions, report their concerns or appreciations.
Social Media Support enables you to get an immediate alert when anyone talks about your brand either positively or negatively. Not just that, it combs for keywords, analyzes the phrases, determines the sentiment and recommend a right response. This means, a customer support agent or a bot can respond to the post in real-time and ensure that the issue doesn’t snowball into a brand crisis.